The need to probe for operational lumps

An often-unrecognized factor that effects operational efficiency is a characteristic called process fragmentation. It reflects a lack of functional consolidation between roles within the overall organization structure. Fragmented processes are characterized by frequent transfers of accountability and information between roles and departments. Transfers generally add unnecessary wait and slack times to overall process throughput, and often increase the risk of errors, defects and ‘unhappy’ flows that require rework.

Innovation isn't for everyone

This is the second of a two-part series on the need to assess the cultural profile of an organization, and its impact on the selection of the most suitable change or transformation approach. (Part one: ) There are four distinctly different Change Quadrant profiles, delimited by the intersection five change agents: resistance, culture, empowerment, urgency and momentum. These agents help managers evaluate the nature of the organization, the type of change being considered and the transformation approach most likely to facilitate successful results.

Change Agents Aren't The Roles You Think They Are

This is the first of a two-part series on the need to assess the cultural profile of an organization, and its impact on the selection of the most suitable change or transformation approach. (Part two: )

Why the last thing you want to do is automate

Process is one of the most commonly used terms, but least understood aspect of most corporations, regardless of size. Generally, people accept that they are a vital component of good business practice, but ways to address them beyond generating reams of documentation or gigabytes of images seem limited and theoretical. Methods that actually utilize, let alone optimize processes, have been poorly defined or generally ineffective across a vast

How flowcharts may hurt more than help

Flowcharts, along with their slightly more complex swim lane and BPMN derivatives, are the most common process modeling formats in use by far. A survey of the current top 10 process management software products found that each document processes in one of these flowchart-based formats. Why? Primarily, because they give users the ability to visualize work as a simple series of logical steps. As such, they establish an elementary way to

Reasons why Business Analysts lack the respect they deserve

Business Analysts (BA) are the vital link between the Business Users and solution providers involved in any successful transformation effort. They have to possess the knowledge and experience needed to identify and evaluate the complex integration of processes, personnel, systems, data and programmatic controls. BAs are responsible for accurately; 1) understanding what users need to be able to do, have or achieve, 2) developing

The value of digitized process management

Recently, Partisan Consulting was given a forum to help explain the value of process management in an online, Software-as-a-Service (SaaS) environment with digitized process models and integrated datasets. Seven distinct advantages were identified over projects implemented on standard process flow or swim lane-based systems.

Performance benefits of interactive, 3D visualizations

Studies found that the integration of process data in 3D visualizations increased operator performance. Experiments measured improved reaction times and lower error rates associated with problem detection and corrective actions. The mental workload of operators with 3D visualizations also measured lower than those with